Please note that these new rules do not apply to orders over €150 and that parcels from the UK may still attract customs and handling charges, based on the practices/policies of your own countries authorities.Ĭustomers outside the UK and the EU may be liable for taxes, duties and import fees. This means that VAT on orders under €150 will be paid by Tangled Yarn (not by you upon delivery). ◄CUSTOMS CHARGES Tangled Yarn is now signed up for IOSS, collecting and remitting import VAT on your behalf. If your country isn't listed above, please contact us for a quote for shipping. EuropeĪustria, Belgium, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovak Republic, Slovenia, Spain, Sweden, SwitzerlandĪustralia, China, New Zealand, Singapore, Canada, Hong Kong, Japan, USA Orders to the rest of the world typically take between ten and 15 working days however can take longer, customs can slow things down a little. Orders to Europe usually arrive within five to ten working days however can take longer at the moment. All international parcels are sent tracked. The shipping charge is based on the weight of your order. ◄INTERNATIONAL DELIVERYĪll international orders are sent airmail. Your parcel will be with you in 3-5 working days (although it can take a little longer at busy times). When your order’s been dispatched, we'll send you a confirmation email with your tracking number.
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Returned items must have labels still on and be returned in original product packaging.Discounted items are final and cannot be returned or exchanged.Please note the following exceptions to our return and refund policy: You can return your product for a refund to the original payment method. If you're looking to return your order for whatever reason, we're here to help! We offer easy returns within 30 days of purchase. As the buyer you are responsible for these charges and they are usually requested prior to delivery by the postal service in your country.
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We use Royal Mail’s Tracked service for all our standard UK & CI orders.